Terms & Conditions

1. Prices
The prices payable for the wine that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on the web site.

2. Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Because we only sell wines from small vineyards, there may be a limited supply of some wines. We will endeavour to keep information about available quantities up-to-date on the website.

3. Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.

We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person.

4. Delivery
Delivery will be made to the address specified by you on the completed order form.

Please note that we can only deliver wine to selected regions within England, Scotland and Wales.

We do our best to deliver within 5/7 days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. We will contact you if there is a likelihood of a delay in delivery.

If for any reason beyond our reasonable control, we are unable to supply a particular wine, we will notify you as soon as possible.

All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted delivery and will telephone to rearrange or will return later that day.

In these circumstances, if we have to return to deliver the goods, a further delivery charge may become payable.

5. Cancellation
You have the right to cancel your order up to 7 working days after the day following the delivery of the goods. In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us at your cost and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given.

If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.

6. Returns
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.

7. Payment
You can pay by any credit card, Switch or Delta debit card through the Paypal secure payment system. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order.

8. General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

9. Customer Services
If you have an order query, please e-mail us at sales@ravensdale-wines.co.uk

Ravensdale Wines Ltd, Company Registration No. 5492933, VAT No. 862 5303 33

PRIVACY

Information Collection

Ravensdale Wines Ltd is the sole owner of the information collected on www.ravensdale-wines.co.uk. Ravensdale Wines Ltd collects information from our users at several different points on our Web site.

Contact Us Submissions

In order to facilitate conversations with site visitors who use our Contact Us form, we require an email address. All submissions using the Contact Us form are stored in a database, which we will use only to recontact the visitor.

Cookies

Ravensdale Wines Ltd does not currently use cookies.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)

Ravensdale Wines Ltd only uses clear .GIFs for positioning and layout purposes. We do not use them in any other manner related to tracking a visitor’s path through our site.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Business Transitions

In the event Ravensdale Wines Ltd experiences a business transition, such as a merger, acquisition, or asset sale, a user's personal information will, in most instances, be transferred with any business assets. We will notify users by email and/or by posting a 30-day notice on our website before any transfer of personal information. If, as a result of the business transition, a user's personally identifiable information will be used in a manner different from when the information was collected, the user will be given a choice about the information consistent with our Notification of Changes section.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us using either our Contact Us form.